Madinat al-Muslimeen Islamic Message Board
|A Bad Taste in Their Moutns|
|02/01/02 at 10:34:03|
|It was supposed to be simple restaurant research. Columbia University wanted|
to determine how well different businesses responded to customer complaints.
But their plans went awry and the school was forced into damage control mode.
It started when business professor Francis Flynn sent out more than 200 form
letters to restaurants, saying he suffered a bout of food poisoning from his
anniversary dinner. The business owners didn’t respond as expected though.
Six of them plan to sue Columbia for $100-million, calling the research project
“unethical and malicious”, and claiming they were libeled.
University officials aren’t saying much, but they rushed out letters of apology to
the restaurants before the suit was filed.
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