Where's the outrage? If that had been a Christian family that died the day before Christmas and it took them that long to get there it would have made national news. Inna lillah wa inna ilaihi rajeeoon
Investigation continues into fatal fire on Hyland Road that 911 was alerted to in a call by a woman screaming for help.
Derek Gee / Buffalo News
Frantic 911 cell call gets no action for 15 minutes as three die in house fire
Outdated system deters Cheektowaga response
By Gene Warner
Buffalo News Staff Reporter
A woman screaming for help as fire ripped through her Cheektowaga home early Wednesday morning called 911 on her cell phone, but an outdated local 911 system led to a 15-minute gap before police responded to the fire that killed three people.
Found in their Hyland Road home, near Buffalo Niagara International Airport, were fire victims Mohammad Ansari, 60; Faaiza Ansari, 25; and Saaiba Ansari, 22.
Authorities believe that Mohammad was the father of the two young women. Faaiza Ansari was a University at Buffalo medical student, while her sister was a UB undergraduate majoring in mechanical engineering.
All three were pronounced dead at the scene, a one-story home at 305 Hyland, located to the rear of 303 Hyland.
Police officials say they have found no sign of any human error in the delayed response to the first phone call.
The original call, made to 911 at 2:56 a.m., was routed to Buffalo, then Depew and finally to Cheektowaga because of the way that cell phone calls are handled, police said. The first patrol car reached the scene at 3:13 a.m.
“Ideally, we like to have a response time of a whole lot shorter than 15 minutes,” Cheektowaga Police Capt. John A. Glascott said. “Due to the circumstances created by the system, it took us about 15 minutes to get a police car to a very dangerous situation.”
Here was the sequence of events, according to Cheektowaga police: